Homeowners want to see HOA improvement in 5 key areas:

Improvement Area 1: Neighbors value the safety, health and welfare of the community for their peace of mind.

1. Welfare: Protect home owner property values and find a way to ensure that one home owners freedom to lease out their home does not create a neighborhood nuisance in the form of a party home.
2. Safety: Build a complete disaster recovery plan for 648 homes in coordination with the Swim, HOA & POA so that we have one that will enable us to function effectively in an emergency situation (like the one we are in). NOTE: They want separation of powers per the latest surveys. 
3. Health: In the age of COVID, Coordination w/ Law Enforcement and Surrounding Neighborhoods is a must. I’ve contacted one of the Police officers assigned to our area to help us ensure that Police will issue actual citations when home owners report valid violations. She recommended that we should talk to a few of the local local constables to see if that makes more sense and we have to start serving people civilly. Comparing notes with the other HOAs and discussing what we find with our lawyers would also be a good thing

Improvement Area 2: Neighbors want an increased security and a strong infrastructure. They want to hear or know that the HOA is researching a new plan for the replacing the gates and increasing security. DONE: Weeks ago, I requested the formation of a security committee because I think that security should be 24/7 if it is to be effective. Keystone cops who show up and sometimes sleep for a portion of the 4 hours that we pay them to patrol up every day are not helpful… Especially @ $50K annually. Telling them to stand in one place at the front gate is also not helpful without cameras throughout the neighborhood. The intersection/layering of all of the above is what I have always said we need. With that said… we have two problems to solve that are related to one another

1. Infrastructure: The gates are from when community was built and obsolete. The board is in  $discussion with vendors to replace the gates before they fail agai
2. Security: We need to enhance our current security. One popular idea is to modify the entry process to use TX Tags with enhanced cameras and/or the current RFID gate openers. Arguments against cameras center around the idea that a career criminal would never arrive in his own car and would wear a disguise and maybe even armed

Improvement Area 3: Neighbors want a working Crosstimber communication platform with real information that evolves and lets them consume information remotely on their favorite communication platformS without having to go to every meeting 

•  Increased communication across all channels: This is the reason that we are forming a communication committee to guide respectful and effective communication across all channels (US mail, email, SMS/MMS text, and online) between home owners and residents whenever possible. NOTE: The new website also has a neighbor directory, mobile phone app, automated eforms for ACC and board member candidate profiles, even reservation features for common areas and technically we could pay fees when they are due for HOA, SWIM, and POA but we need political parties at all three associations to share their account billing information. We would be glad to offer them free admin level access. 

Improvement Area 4: Neighbors want to manage transparency and truth for themselves. They want a board that issues factual public statements in an objective and truthful manner. We can better prioritize HOA goals with the creation of independent, disinterested committees as needed to identify solutions to specific problems in several possible improvement areas that have already been identified:

1. Bylaw Modernization Simplify HOA bylaw modernization and consistently obtain quorum.
2. Enable Disaster recovery planning
3. Maintenance (including signage) and replacement of obsolete infrastructure
4. Improving communication coverage across the entire community 
5. Unify DCCRs – Consistent Architectural  standards across all of the community
6. Enhanced security (including Neighborhood watch)Increasing security
7. Standards of conduct – Good Faith, Honesty, Civility
8. Conflict of interest - Separation of Powers

Improvement Area 5: Neighbors understand that having ethics and standards of conduct are a big part of the job on the HOA. They expect a us to build and maintain a healthy level of honesty, civility, and good faith among the Board members and employees.

• DO: Foster a positive, outcome oriented environment for our all- volunteer board to serve their community.
• DO: Use Robert’s rules to lead modern meetings that respect the time of others and ensure that home owners will enjoy attending because they will be heard.
• DO: Learn to support the work of your fellow residents and committee members whenever you vote “No” by making sure to help if the board majority says “yes” (EX: Just because you vote no doesn’t mean you get to abstain from doing the work that the rest of the team has committed to do for the community). Specifically, they expect every director to communicate effectively, help update our website, answer questions, listen to community suggestions and help mediate simple property disputes between neighbors.
• DO: Show our children that we value people who think differently than we do. We value their opinion as much as our own because a diverse team of people who have different perspectives can identify and solve problems faster and more thoroughly when they work together to solve the same problem. In contrast, a group of like-minded people can form an echo chamber and tend to solve problems in a way  that shows bias.